The South Australian Tourism Industry Council is delighted to invite you to our Service Excellence Workshops located in the Eyre Peninsula.

SATIC, with the support of the South Australian Tourism Commission, are running 30 workshops around the state in 2016/17. Each workshop includes a One-on-One Business Coaching Session per registered business within three months of the workshop.

These workshops are highly interactive, hands on and conducted in a small intimate group setting of up to 30 people that are tailored and run by professional facilitators. They aim to deliver tangible outcomes – learnt today and implemented tomorrow.

SERVICE ALONE IS NOT ENOUGH –
EXCEPTIONAL EXPERIENCES IS THE EXPECTATION

In today’s customer-oriented environment, “people skills” are critical for success. How you handle your customers affect your business and your region.

This workshop will give you the skills to create exceptional experiences that exceed the expectations of your visitors and secure an overall competitive advantage through customer service excellence.

Key takeaways from the session:

• Discover the uniqueness of your experiences and how to build even more opportunities.
• Identify the skill gap that can impact on progress and find practical, cost effective solutions – in real time.
• Make even better use of your people and place.
• Really understand what innovation is and use it to exceed guest expectations – social media is only part of the story.
• Evolve and build on current experiences with greater impact and creativity.
• On selling regional experiences.
• Identifying tactical and useful partnerships in region.


PORT LINCOLN WORKSHOP 
WHEN: Wednesday, 8 March | 9am – 12pm
WHERE: Port Lincoln Hotel | 1 Lincoln Highway, Port Lincoln SA 5606
INVESTMENT: $50pp
Includes complimentary one-on-one business coaching session per registered business.
RSVP: Wednesday, 1 March
Spaces limited – book early to avoid disappointment.
SECURE YOUR PLACE & REGISTER NOW


WHYALLA WORKSHOP 
WHEN: Wednesday, 8 March | 3:00pm – 6:00pm
WHERE: Mt Lara Homestead | Ekblom Street, Whyalla Norrie SA 5600
INVESTMENT: $50pp
Includes complimentary one-on-one business coaching session per registered business.
RSVP: Wednesday, 1 March
Spaces limited – book early to avoid disappointment.
SECURE YOUR PLACE & REGISTER NOW


CEDUNA WORKSHOP
WHEN: Thursday, 9 March | 2:00pm – 5:00pm
WHERE: Ceduna Foreshore Hotel | 32 O’Loughlin Terrace, Ceduna SA 5690
INVESTMENT: $50pp
Includes complimentary one-on-one business coaching session per registered business.
RSVP: Thursday, 2 March
Spaces limited – book early to avoid disappointment.
SECURE YOUR PLACE & REGISTER NOW


ABOUT THE TRAINERS
ALI UREN – KiikStart
Established by Ali Uren in early 2008, Kiikstart gives businesses increased accessibility to the expertise and resources needed to execute ideas smartly, successfully and creatively.
Kiikstart’s learning and development will demystify what ‘innovation’ really is, and how each business, regardless of size and turnover, can deliver higher quality experiences for guests that ultimately leads to increased revenue.
Kiikstart is committed to not only talking about ideas, but working with clients to take action, focus on the how and work together to see ideas become reality in a practical, successful and visionary way.
Over the last eight years Kiikstart’s learning experiences have consistently delivered more efficient change and outcomes, with a greater degree of value add and less wastage.
Prior to commencing Kiikstart, Ali worked within the retail sectors both locally and internationally, as well as advertising, communication, learning and development.
Her experience has allowed her to gain the ability and skills to help operators deliver exceptional customer experiences.
READ MORE

 

BOOK YOUR ONE-ON-ONE BIZ COACHING
SATIC’s Service Excellence Manager, Roz Becker and other members of the SATIC team will be undertaking one-on-one business coaching within three months of the Service Excellence Workshop. These follow-up meetings will assist with the implementation of learnings from this workshop.
To book your session, please contact Roz on (08) 8110 0123 or email Roz@satic.com.au

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