The COVID-19 (coronavirus) pandemic is impacting businesses in many ways including reduced trade, temporary business closures, staffing issues, and supply chain interruptions.
The following information will provide you with tips and resources to help you manage your small business during the crisis and into the recovery phase.

COVID-19 Quicklinks

South Australia’s COVID-Ready Plan safely eases restrictions on borders and activities over the coming months and coordinates the health response to manage COVID-19 cases.
The COVID-Ready Plan is based on health advice to outline a measured and clear path out of the pandemic.  This will ensure COVID-19 can be controlled when it enters SA and prepares the state for living with COVID-19 in the longer term.
It is important to continue to get tested for COVID-19 as soon as possible if you have any symptoms, physical distance, wash your hands, and stay home if you are sick.
For more information, visit

The SA Health website outlines how the COVID-Ready Plan will apply in a range of circumstances with information, guides and FAQ.

SA Health has prepared sector specific documents to provide guidance on managing COVID exposure in businesses. You should also refer to your industry or sector guidance when planning and implementing your business continuity processes.
General businesses and venues: Assessing and managing the risk: COVID exposures in general businesses and venues (PDF 126KB)
Essential businesses and venues: Assessing and managing the risk: COVID exposures in essential businesses and venues (79 KB)
Critical services and infrastructure:  Assessing and managing the risk: COVID exposures in critical services and infrastructure (81 KB)

Activity Restrictions and Responsibilities
Current COVID-19 restrictions for activities within South Australia can be found at 
Level 1 restrictions are now in place in South Australia with some additional restrictions. 

Travel Restrictions
Some restrictions are currently in place in Aboriginal communities.
Information for travellers from all states is available on the Travel restrictions page.

From Friday 19 November, returning South Australians and travellers wanting to enter South Australia from 23 November, will be required to complete a simple border entry process, EntryCheck SA.
Accessible at SA.GOV.AU, and replacing the Cross Border Travel Registration application and SA Health exemption form, EntryCheck SA will assess an individual’s vaccination status, departure location and COVID-19 risk.
More details and current restrictions can be found at

COVID SAfe Check-In
COVID SAfe Check-In is a feature that has been added to the free mySA GOV app. When people arrive at a business, venue or event they are required to check in by scanning the QR code using their smart phone or completing a paper recording log.

You can add your COVID-19 digital certificate to the mySA Gov app. This means you can quickly check in and show proof of your COVID-19 vaccination wherever it’s required. See Adding proof of COVID-19 vaccination to mySA GOV.

Australian Government Essential Information is regularly updated to give you the latest Coronavirus news, updates and advice from government agencies across Australia.
Stay informed, download the official government “Coronavirus Australia” app in the Apple App Store or Google Play, or join the WhatsApp channel on iOS or Android.

COVIDSafe app
The COVIDSafe app speeds up contacting people exposed to coronavirus (COVID-19).  This helps health officials support and protect you, your friends and family.  The app is available from the Apple App Store and Google Play.

South Australian Government Essential Information
Regularly updated essential information from the South Australian Government can be found at  or visit the SA Govt Dashboard and Daily Update

Services Australia (recently translated products available in up to 55 languages)
If you are affected by COVID-19
this factsheet provides information about support available 
How to get proof of your COVID-19 vaccination factsheet provides instructions on how to get your immunisation history statement which records your COVID-19 vaccination.
myGov Medicare online account help – Visit and copy and paste the titles into the search bar. Link Medicare to myGov using a linking code; Link Medicare to myGov with your Medicare card; Update your personal details.
Job seekers factsheet informs people of the support available if they are looking for work, lost their job, at risk of losing their job or cannot do their usual work or study for a short time.
Debt Restart audio explains the restart of debt repayments following the end of the debt pause in February 2021. Customers who experience challenges repaying their debt should contact Centrelink to discuss their situation.

Support and Assistance

Support for Business

Guide to Continuing Business
The Australian Government has developed a guide which provides positive steps that businesses can take to help them keep operating and become more sustainable in the future.
Access the Guide at 

Small Business Roadmap for Recovery and Beyond
The South Australian Tourism Commission (SATC) engaged Deloitte to develop a resource to assist small business adjust and recover from COVID-19 disruptions.  The Small Business Roadmap for Recovery & Beyond: Workbook is intended to support small business owners as they navigate their way through the crisis, highlighting the areas that require attention across the dimensions of customer, cashflow, supply chain, workforce, digital enablement, and workplace.  For more information go to

Coronavirus Information and Support for Business
Find financial assistance, eligibility and timing for government support for Australian businesses including:
*Government assistance for business
*State and territory information, grants and assistance
*Relief for commercial tenants
*JobKeeper Payment for employers and employees
*JobKeeper Payment for sole traders and other entities
*Support for sole traders
*Support available for employers
*Support available for companies
*Restrictions on services
*Business information
*Guide to continuing your business.

Helpline for Small Businesses
Looking for answers? The Hotline – 13 28 46 – is available for calls between 8am – 8pm, seven days a week. You can talk over the phone, live chat or email.

How your bank can help
Banks have many options to help customers impacted by COVID-19.
For more information visit Australian Banking Association

How can I prepare my business if I get sick?
It’s important to be prepared in case you cannot be there to run your business.  Having a Business Continuity Plan (BCP) ahead of time is a good way to ensure that your business can remain operating or viable should a disaster strike. Start your Business Continuity Plan with this BCP template.  Guidance to complete a BCP can also be found at Business SA.
Other practical ways to prepare for a shutdown or isolation period:

  • Use cloud-based storage for your business records to enable you to access key data and documents from any location with an internet connection.
  • Maintain a list of your key contacts and handover notes prepared and easily accessible in the event that someone needs to run your business on your behalf.
  • Have a staffing plan to ensure your employees are trained with the skills and knowledge to undertake necessary activities.
  • Ensure that you have arrangements for relief or casual/temporary staff you can call on at short notice if your regular staff are unable to work.

My business is experiencing lost trade and cash flow problems
If you’re having concerns about cash flow, and paying fixed costs such as rent, wages, utilities and loan repayments, the earlier you act the easier it can be to negotiate temporary payment terms with your lenders, creditors and suppliers.
Read more about financial hardship
RDAEP strongly recommends that you get in contact with your bank or financial institution as soon as possible to discuss your situation. Dedicated business hardship contact lines for key Australian banks are:
ANZ Bank: 1800 252 845
Commonwealth Bank Hardship: 1300 720 814
National Australia Bank Care: 1800 701 599
Regional Australia Bank Hardship: 13 20 67
Westpac Assist: 1800 067 497
How your bank can help – Australian Banking Association

COVID-19 and Primary Industries
PIRSA has established a dedicated information portal on how COVID-19 affects primary industries.
Go to

A portal has been established to enable food and beverage businesses to report impacts and issues arising from business disruptions associated with COVID-19.
Visit Food SA

Information for Livestock Producers
Livestock SA has collated information regarding COVID-19 and its effects on livestock producers throughout South Australia, which can be found on the website

Advice for Employers

What are my employer obligations?
As an employer, you have certain obligations to look after your employees under work, health and safety legislation (WHS).  You must identify hazards and risks in the workplace and do what is reasonably practicable to eliminate and/or minimise them.
COVID-19 is considered a workplace risk and you must put in place minimisation strategies.
Your employees also have a duty of care and must take reasonable care for their own health and safety and to not adversely affect the health and safety of others.  Workers should always practice hygiene and other measures to protect against infections.
For advice on managing COVID-19 risks and work health and safety, visit SafeWork SA.

Safe Work Information for Workplaces
Safe Work Australia has developed a website with guidelines and information across 23 industries so that businesses can return to work in a COVID safe environment.

I need advice on managing employee leave
Fair Work Ombudsman provides specific information about what to do if an employee is sick or needs to be excluded from work.  It also provides guidance on whether employee leave should be considered as sick leave, carer’s leave or annual leave, as well as advising on the process for requesting employees to take leave. The Fair Work Commission has updated awards during the pandemic which includes provision to an entitlement to unpaid pandemic leave and flexibility to take annual leave at half pay.

Financial support to employ an apprentice
In light of COVID-19, additional support has been made available for South Australian businesses willing to take on an apprentice or trainee and help skill the state’s future workforce.
Visit to check what your business may be eligible to receive.

Regular updates, including about support available for keeping your apprentice or trainee engaged in their learning, or making it easier for them to continue when the time is right are available at Business SA Supporting Staff
You can contact the Department for Innovation and Skills at or through the Infoline on 1800 673 097
Additional information can be found at Department of Education, Skills and Employment 

Help from the ATO
The ATO will provide administrative relief for certain tax obligations for taxpayers affected by the coronavirus outbreak, on a case-by-case basis.
Contact the ATO on 1800 806 218 or visit for more information.
A helpful web page has been put together covering their most frequently asked questions.

Information on consumer rights and business obligations in relation to the coronavirus can be found on the ACCC Website or View the FAQs
SATC have collated resources and links to information to assist the tourism sector.  Go to

Job Seekers

While many businesses have been adversely affected by COVID-19 and are reducing their workforces, there are some areas of the economy which have an increased demand for workers.
Visit the Australian Government Jobs Hub

Trade and Export Assistance

The Australian Government’s Export Finance Australia provide Australian businesses with export finance solutions and may be able to assist.  They provide export loans, guarantees, bonds and buyer finance solutions to help businesses access finance.

Increasing export of Australian goods
The International Freight Assistance Mechanism (IFAM) is a targeted support measure put in place by the Australian Government to keep global air links open.
For more information, go to the AusTrade website.

Changes to Skilled Migration
Travel restrictions have effectively ceased the immediate migration of skilled workers into South Australia. Visa holders and employers are advised to monitor the Department of Home Affairs website or contact the Department with any enquiries.

Who can I speak to about other issues?

RDAEP advocates for small business and help connect you with appropriate support and assistance.  If you are facing other obstacles, please let us know and we can help direct you to the best available support. Contact our team

Up-To-Date Health Information and Guidance

Information about COVID_19 is changing daily and businesses need to be sure that the information they are receiving is accurate. New precautions should be adopted as you are informed.
For general information about COVID-19, visit the:
Australian Government Department of Health
Department of Health SA – Latest Updates – COVID-19
SafeWork SA
World Health Organisation (WHO)
Check your symptoms
Eyre and Far North Local Health Network are part of SA Health, responsible for public hospital services and other community based health services in the Eyre and Far North region of SA.  EFNLHN on Facebook

Looking After your Mental Health

Please look after yourselves and your employees.  The outbreak of COVID-19 has impacted people in varying ways on an international scale. It is understandable that during times like this, you and/or your employees may be feeling afraid, worried, anxious and overwhelmed by the constantly changing alerts and media coverage regarding the spread of the virus.

You can access advice and support from:
Eyre Peninsula Mental Health Services and Support Guide
Eyre Peninsula Mentally Fit Bloke Wellness (7pm-midnight, 7 nights)

Ahead for Business is a great resource to help you help yourself or your community.
Watch out for scammers taking advantage of  COVID-19:

How is RDAEP Continuing our Work?

RDAEP has taken steps to set up our team to continue working and minimise disruption, while respecting the advice from authorities that social distancing is important to slow the spread of COVID-19.
We will be restricting our travel and understand that many of you will be making similar arrangements.

Contacting Us
If you have a general enquiry or you’re not sure who to contact, email and we will arrange the best person to respond.

COVID-19 Quicklinks